LivWell Rewards Program Terms & Conditions
Enrollment in the LivWell Rewards Program (“LivWell Rewards”) is subject to these Terms and Conditions (the “Terms”), which PharmaCann Inc. and its wholly owned subsidiaries and affiliates (“Company”) may update or change from time to time. Changes to these Terms or any criteria for participation in LivWell Rewards contained herein shall become effective upon the posting of such changes to these Terms. Continued use of LivWell Rewards and redemption of Points is considered acceptance of, and agreement to, be bound by any changes made to these Terms or any criteria contained therein. LivWell Rewards is available to LivWell Dispensary medical patients, OAPP patients, registered caregivers, and adult-use purchasers 21 years of age and older who enroll in LivWell Rewards via https://livwell.com/signup (the “Participant”). By signing up for LivWell Rewards, Participant agrees to be bound by these Terms and by PharmaCann’s Privacy Policy (https://livwell.com/terms). If Participant does not agree to these Terms, Participant should not enroll in LivWell Rewards.
HOW TO SIGN UP FOR LivWell Rewards
To enroll in LivWell Rewards, Participant must (1) create an account for LivWell Rewards by providing their name, email address, preferred LivWell Dispensary location, and whether they are an adult-use or medical patient and (2) create a personal password.
When Participant creates a LivWell Rewards account and opts into email communications, Participant will receive a “Welcome” email from the Company. By creating a LivWell Rewards account, Participant agrees to receive email communications and marketing solicitations from the Company. When a Participant has successfully enrolled in the LivWell Rewards program and opts into email communications with a VALID email address, their LivWell Rewards account will be credited with 100 points ($5 bonus) to be used on a future purchase. This $5 bonus will expire thirty (30) days from the issuing date if it is not redeemed.
Participant can create a LivWell Rewards account and choose not to receive email communications from the Company. Should Participant create a LivWell Rewards account and choose not to receive email communications from the Company, Participant will not receive a “Welcome email or any acknowledgement from the Company regarding the creation of their account. Participant will also not be eligible to receive a 100 point ($5 bonus) credit to be used on future purchases as described above.
Further, Participant agrees that by creating a LivWell Rewards account, Participant consents to the storage of their personally identifiable information such as name, email address, home address, transaction history, and any other purchase or demographic data collected by the Company. Should Participant wish to receive text messages from the Company, Participant will need to separately agree to and sign up for that functionality. Participant may opt out of email communications and marketing solicitations at any time, but will still remain part of LivWell Rewards unless Participant separately cancels their LivWell Rewards account as detailed below. Consent to receive emails from the Company or enrollment in LivWell Rewards is not required as a condition of any purchase.
Any Company employee may participate in LivWell Rewards as long as the employee is also a qualifying customer or patient as described above.
Only one (1) LivWell Rewards account may be created per person, per email address. Any person attempting to create, obtain or use more than one LivWell Rewards account may be barred from participating in LivWell Rewards in the Company’s sole discretion. Participant represents and warrants that all registration information submitted is truthful and accurate, and that Participant will maintain the accuracy of such information at all times. The Company is not responsible for any incorrect or inaccurate information supplied by Participant.
To cancel a LivWell Rewards account, please contact the Company at info@livwell.com. Participant’s information will be removed from the Company’s system within forty eight (48) hours of the Company receiving Participant’s cancellation notification. Canceling a LivWell Rewards account will remove the association of Participant’s personal information from any completed transactions. It will also remove any earned points or rewards that have been accrued by the Participant through the date of termination.
HOW TO EARN POINTS WITH LivWell Rewards
Participant will accrue one (1) LivWell Rewards point (“Point”) for every one dollar ($1.00) spent on the total qualifying purchase of both cannabis and non-cannabis products (net of discounts, returns, credits, and taxes) made at any participating LivWell Dispensary. Participant may not transfer Points to anyone else including other LivWell Rewards Participants. Any purchases made prior to the launch date of LivWell Rewards will not be eligible to earn points for Participant. To ensure points are awarded to a LivWell Rewards account, Participant must check-in at the store counter with their loyalty account. Please be aware that at this time, only Participants in Colorado and Michigan will be able to accrue LivWell Rewards Points.
There is no maximum amount of Points a Participant can earn. Points will expire and be removed from Participant’s LivWell Rewards account 180 days from the date a qualifying purchase is registered to Participant’s LivWell Rewards account. From time to time, and in the Company’s sole discretion, the Company and or its Livwell Dispensaries may offer other methods of accruing and redeeming Points. Any methods of accruing and redeeming Points are subject to these Terms and any additional terms otherwise presented.
The Company reserves the right, at any time in its sole discretion and without notice to Participant, to modify, suspend or discontinue LivWell Rewards. The Company may, from time to time, also impose rules for and limits on membership to LivWell Rewards or restrict access to LivWell Rewards without notice or penalty. Participant agrees the Company will not be liable to Participant or to any third party for any modification, suspension, or termination of Participant’s account or LivWell Rewards.
HOW TO REDEEM LIVWELL REWARDS POINTS
LivWell Rewards points are converted into store credit each time 100 points have been earned by a Participant. Points will only be converted to Rewards credits in 100 point increments. For every 100 points redeemed, Participant will receive a $5 LivWell Rewards credit to use on a future purchase. LivWell Rewards Points and credits are deducted from the Participant’s LivWell Rewards Points balance at the time of redemption. Rewards credits can be redeemed in $1 increments. All redemptions are subject to applicable law. Points may not be redeemed for an in-store value when combined in the same purchase with any other rewards, promotions, or discounts offered by PharmaCann previously or in the future unless an item is specifically designated as a qualifying item to earn Points by the Company at the time of purchase. THE COMPANY IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW.
If the total sale of Participant’s purchase is greater than the Points being redeemed, Participant must provide payment for the remaining cost of the purchase prior to completing the transaction.
When Points are redeemed for an in-store value, these Points will be deducted from the Participant’s LivWell Rewards account point balance at the time of redemption. To redeem any accumulated points, Participant should let their budtender know at the time of checkout that they would like to redeem LivWell Rewards points and to apply the credit earned towards Participant’s purchase. Points may not be redeemed for cash. Points are only valid for in-store purchases.
Participant may earn Points in any state where points based reward systems and customer loyalty programs are allowed and where a Livwell Dispensary is located. Points may not be earned or redeemed in states that prohibit points based reward systems and or customer loyalty programs.
Points are non-transferable and can be redeemed only by the Participant associated with the LivWell Rewards account.
Should Participant return a product(s) that was purchased in a transaction where Points were redeemed, Participant will not be refunded any Points redeemed.
Should Participant’s Points be lost or stolen, Participant’s Points will not be replaced. Participant agrees that they are solely responsible for maintaining the confidentiality of their LivWell Rewards login information and shall remain responsible for all activities that occur under their LivWell Rewards account. Should Participant know of an unauthorized use or suspect an unauthorized use of their LivWell Rewards account (“Unauthorized Breach”), Participant must immediately notify the Company via info@livwell.com. The Company will not be liable for any loss or damage arising from Participant’s failure to report an Unauthorized Breach. The Company may suspend or terminate Participant’s account at any time, at its sole discretion. The Company may alter and/or discontinue LivWell Rewards at any time without notice.
Participant will be responsible for ensuring that Points are properly credited to their LivWell Rewards account. If Participant believes that Points were not properly credited to their LivWell Rewards account, Participant must notify the Company immediately via info@livwell.com. Participant must include the receipt for the purchase they believe was not properly credited to their account. Any claim regarding Points not credited to a LivWell Rewards account must be received by the Company within one (1) month of the date of purchase. The Company shall not be responsible for any and all errors or for any and all delay(s) or failure to credit Points to Participant's LivWell Rewards account.
LIVWELL REWARDS ACCOUNT CANCELLATION BY PHARMACANN
The Company will take any action it considers appropriate in its sole discretion, including removing or suspending Participant’s LivWell Rewards account or canceling Points accrued if PharmaCann suspects, detects, or becomes aware of any suspicious or disqualifying activity concerning Participant’s LivWell Rewards account. Such activity may include but is not limited to:
- engaging in illegal or fraudulent activities;
- supplying false or misleading information, or making representation(s) to the Company which are false or suspected to be false;
- selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Points other than in accordance with these Terms;
- any breach or suspected breach by Participant of these Terms.
Company has the right to seek damages and any other remedies available at law from any such Participant to the fullest extent permitted by law.
LIVWELL REWARDS IS SUBJECT TO APPLICABLE LAW AND APPROVAL BY INDIVIDUAL U.S. STATES. COMPANY IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW AT ANY TIME. COMPANY HAS THE RIGHT TO DISCONTINUE LIVWELL REWARDS, FOR ANY REASON, AT ANY TIME, WITHOUT NOTICE TO PARTICIPANT.
Company is not responsible for: (a) any damage to a Participant’s computer system or mobile device which is caused by participating in LivWell Rewards, accessing a Participant’s LivWell Rewards account, or attempting to redeem Points; (b) technical difficulties or failures of any kind including, but not limited to, availability or accessibility problems arising in connection with LivWell Rewards; (c) any technical malfunctions or failures, clerical, typographical or other errors in these Terms or any other material; (d) any incorrect or inaccurate information, whatever the cause, or (e) the incorrect or inaccurate capture of information in Participant’s LivWell Rewards account, the failure to capture information in Participant’s LivWell Rewards account, and or the loss of any information in Participant’s LivWell Rewards account.
Company will take commercially reasonable precautions to protect Participant’s personal data disclosed and stored by PharmaCann as part of a LivWell Rewards account. However, in no event shall Company be liable for any breach, disclosure, or loss of Participant's personal data.
Should Company suspect or learn that the LivWell Rewards program is impaired or corrupted or that fraud, breach of confidentiality, or technical problems, failures or malfunctions have destroyed or severely undermined the integrity and/or feasibility of the LivWell Rewards at any time, Company may terminate LivWell Rewards immediately.
If you have any questions or concerns regarding LivWell Rewards, please contact the Company at info@livwell.com.